West Heath Surgery is excited to be piloting video consultations. Adding our video service to our existing telephone and face to face appointments will give patients even more convenience and flexibility to see and speak to a doctor without having to attend surgery. We are inviting a limited number of patients to join our pilot phase of the project between January and April 2020 to ensure we have a robust service in place before going forward.
We feel that video consultations can be ideally used when you do not need to attend surgery but when your consultation with the doctor may benefit from them visibly seeing you which cannot be done as part of a telephone consultation. Video consultations are not appropriate for those patients that need a physical examination, have problems in intimate areas, or complex health conditions. Examples of where video consultations may be helpful include (but are not limited to):
- Coughs, Colds, Fevers, Flu-like symptoms, Sinus problems and Sore throats
- Cold sores
- Dry skin, Insect bites, Eczema and Skin Rashes (excluding children under 16)
- Headaches and Migraines
- Heartburn and indigestion
- Nail problems
- Sleeping Problems
- Stomach ache
- Vomiting and Diarrhoea
Video consultations are only bookable via our patient app. You will need to register with the app service and be approved by the practice before you are able to book a video consultations. If you would like to take part in the pilot please complete the form below and we will contact you to get you set up.
Please note that signing up to take part in the video consultation pilot does not change your registered GP or affect your ability to access any of the other services provided by West Heath Surgery, unlike other video consultation providers in Birmingham.
If you are not a patient at West Heath Surgery and would like to benefit from this service you will need to register with the practice to become a patient. You can do so by clicking here to register online.
If you would like to take part in the pilot please complete the form below and we will contact you to get you set up.