The Patient Panel was set up in 2011, to understand the views of patients on the services we offer.  The group regularly reviews the surgery as a whole, this includes issues like:

  • Access to the practice
  • Services we provide
  • Commissioning for local health needs
  • How NHS changes are affecting the practice

The panel is an open membership group. It encourages involvement and attendance from all areas of the practice community.

Would you like to provide feedback to the Patient Panel? If so, you can:

Meet the Panel Members

Brian Potter

“I have been medically retired from work and was looking to make a contribution to the community, but due to my condition, it had to be something that wasn’t physical. I heard of the Patient Panel and thought this suitable, as I have an interest in this area. “I have previously worked as an Engineer and Tooling Analyst at Lucas Industries (18 years) and Pilkington Automotive (12 years).Due to redundancy, I then became a Deaf/Blind tutor, then gaining promotion to Senior Deaf /Blind tutor. After a lot of voluntary work as an Appropriate Adult and as Deputy Chair of The South Birmingham Appropriate Adult Association. I became a Youth Offending Officer at East Birmingham Youth Offending Team.”

Melanie Lees-Walton

“I grew up in Wolverley just outside Kidderminster and was educated there too. I have four children, three of which are still at school. My first job was a care assistant at a small family run nursing home in Wolverley, I then became one of the first healthcare assistants NVQ Level 2 at Kidderminster General hospital, where I worked on a busy 32 bedded female medical ward for 12 years.” “After 12 years of nursing I got divorced and decided on a career change so I became a prison officer. I moved to Birmingham to be with my new partner, I’m now a stay at home mom and a carer to both my partner and daughter, having two disabled people in the home Dr Vora and the surgery staff have played a big part in our lives.

“I truly believe the new surgery will be the best in the area offering numerous services and the best care for patients. I look forward and thank you for asking me to be on your panel, helping our GP surgery to achieve and maintain its high standards and care to its patients.”

Marie Webber

“My name is Marie Webber, married to Brian, we have two sons and five grandchildren. I am a retired school secretary (King Edward VI Camp Hill Boys), enjoy reading, gardening, music and meeting with friends. Previously I have been secretary to three GPs in a busy surgery and before that, to two Chest consultants at West Heath Hospital.

“My family and I have been very satisfied “customers” at West Heath Surgery for many years and I am pleased to be invited to join this forum.”

Katie Adams

“I am currently working at a school in Bartley Green as a Year 3 teacher. I became a teacher four years ago after completing a teaching and English degree. However teaching English is not my passion and that is why being a Primary school teacher suits me as I get to explore and teach all aspects of the curriculum. Through teaching supply I have worked at various schools across Birmingham, challenging in their own ways. I am enthusiastic in all that I do both in my professional and personal life.

“The outdoors is a real passion of mine, anything involving adventures and thrills, I’m there. In my spare time I enjoy going on long walks and occasionally getting lost. I belong to a kick boxing group, where I attend classes twice a week. I have recently taken up yoga and meditation which have had a hugely positive impact on my mind set. Fitness and healthy living is very prominent in my life.”

Guy Tinsley

“I moved to Birmingham to study at the Birmingham polytechnic (now BCU) to study visual communication. After working as designer for Hygena, I became a partner in a design and advertising partnership, until my wife and I had children when my priorities changed. I studied for a postgraduate certificate with the Open University, part time, and became a teacher at Holyhead school in Handsworth.

“I am now Head of Technology at St Thomas Aquinas School. My wife Wendy also works at the school, as an assistant Head Teacher. We have two daughters at university, one at Birmingham and one in Leicester.”

Gemma Wootton

“I’m currently working at BBC Birmingham as a Production Coordinator. Think of this as a planner for TV shoots; I deal with the budgets and legalities for whichever show I’m working on. I’ve over seven years of project management experience, gained primarily at the BBC but also at independent TV companies, working on programmes such as Gardeners’ World, How to Look Good Naked, Sky At Night, 10 Years Younger, The Gadget Show and BBC Drama ‘Doctors’. Previous to this I’ve worked in Events and Promotions.

“I’ve mostly stayed in Birmingham but contracts have also led me to stints in London, Oxford and Manchester. I consider myself to be very much a people person. I believe in a fair and equal working environment where team work is absolutely essential.

“I have a huge and ever developing interest in Human Psychology, and read everything I can about it. In my spare time I jog, go to the gym, and have singing lessons (purely because I enjoy it, I have no desire to be on X Factor!).

“My relationship with the surgery has always been a good one. Dr Vora and his team have seen me and my family through some particularly difficult times and I am ever grateful for this.”

Andrew Hartwell


Patient Panel Progress Reports

An annual report will be produced every March, detailing:

  • Issues raised by the patient panel
  • Discussions with the practice
  • Actions taken and outcomes achieved by the practice

This report also includes:

  • Details of the practice’s patient survey
  • Other suggestions made by patients to the panel throughout the year

Read the reports